Return Policy

At Hogan's Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.

Returning Your Purchase

You can return the product to us in-store or return to us by mail at your own expense.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.
Please send all returns to: Hogan's Jewelers
Hogan's Jewelers
311 West Main Street
Gaylord, MI 49735
(989) 732-4444

Receiving a Refund

A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash refunds are not available. Please allow 7-10 business days for a return to be posted.

Custom and Special Order Items

Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.

Diamond Inspections

We recommend bringing us your diamond jewelry for inspection every 6 months. We will inspect the prongs to help prevent any possible damage or loss of your gemstones. This inspection service is free.

Layaway

Hogan's offers a 12-month layaway plan for any item you desire. We do require an initial 20% deposit of the total purchase price, including tax. Monthly payments are required thereafter. Alterations & adjustments, such as ring sizing, will be made 3 weeks prior to payoff. Expired or cancelled layaways will be assessed a 10% restocking fee and the remaining deposit balance will be utilized as an in-store credit.

If you have questions , please don't hesitate to contact us at:
Hogan's Jewelers
Hogan's Jewelers
311 West Main Street
Gaylord, MI 49735
(989) 732-4444

Hogan's Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.